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Not every automated finding is correct. Name matching against sanctions lists produces false positives. News algorithms can conflate similarly-named companies. When Sentinel gets it wrong, the dispute system lets you challenge the finding with evidence.

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When to dispute

Dispute a monitoring event when:
  • A sanctions match is for a different entity with a similar name
  • An adverse media article is about a different company
  • A registry status change is temporary and already resolved
  • The finding is factually incorrect based on your documentation
Do not dispute events you agree with but want to suppress — use the mute function in the dashboard instead.

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Dispute lifecycle

1

Submit

File a dispute against a specific monitoring event. Include a description explaining why the finding is incorrect, and attach up to 5 supporting documents (PDFs, screenshots, official letters).
2

Under review

The dispute moves to under_review. The Vouchmark compliance team reviews it within 48 hours and may re-run checks or request additional evidence.
3

Resolution

The dispute is resolved as either upheld (finding corrected) or rejected (original finding stands).
A dispute’s status is one of pending, under_review, upheld, or rejected.

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What happens when a dispute is upheld

  • The monitoring event’s severity is downgraded (typically to LOW or removed)
  • If the event triggered a badge revocation, the badge is reinstated
  • The vendor’s score is recalculated without the disputed finding
  • Future runs of the same agent for this vendor will use the correction as a baseline

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What happens when a dispute is rejected

  • The original finding remains at its severity
  • Any badge revocations stand
  • You can submit a new dispute with additional evidence if you have it

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API

POST /v1/disputes              # Submit a dispute (multipart/form-data)
GET  /v1/disputes              # List your disputes
GET  /v1/disputes/:disputeId   # Get dispute details + resolution
See Disputes API Reference.

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Where to go next

Smart Sentinel

How monitoring events are generated.

Trust Badge

How badge revocation and reinstatement works.